Meta AI Consumer App Still Hallucinates Months After April Debut

Meta Platforms Inc.’s standalone Meta AI consumer application, introduced in April, continues to deliver inconsistent results, according to a Bloomberg review. Testers found the chatbot frequently hallucinated facts, offered generic or incorrect recommendations, and struggled to tailor answers to individual users despite having access to personal data from Meta’s social platforms. The performance gap underscores the distance between Chief Executive Officer Mark Zuckerberg’s pledge to make artificial intelligence central to the company’s future and the technology presently available to consumers. Meta has invested billions of dollars in AI infrastructure and talent, positioning the app as a showcase for that spending, yet the product’s uneven quality risks undermining the strategy. Investors appeared unfazed in early trading: Meta shares were up about 0.4% in pre-market activity on Thursday.