Chile’s Sernac Issues Recall Alert for Colgate Total Clean Mint Toothpaste

Chile’s National Consumer Service (Sernac) has issued a voluntary safety alert for Colgate-Palmolive’s “Colgate Total Clean Mint Crema Dental Anticaries con flúor” toothpaste after reports of mouth irritation, ulcers and swelling possibly linked to the product’s flavouring agent. The notice covers 2.38 million tubes imported between August 2024 and July 2025, of which about 1.60 million are already in consumers’ hands. Colgate-Palmolive has begun a preventive withdrawal from retailers and is offering replacements to affected customers through its hotline (800-200-510) and website channels. The measure follows an investigation by Brazil’s health regulator ANVISA, which ruled out stannous fluoride and pointed instead to a potential flavouring intolerance. Sernac urges users to stop using the toothpaste if adverse effects appear and to contact the company or a healthcare professional.