Reserve Bank of India (RBI) Governor Shaktikanta Das has urged banks to enhance their internal governance frameworks to combat unethical practices, particularly mis-selling of financial products and inadequate KYC (Know Your Customer) verification. Speaking at a bankers' conference in Mumbai, Das emphasized the need for reforms in staff incentives to prevent such issues. He highlighted concerns regarding the misclassification of customer complaints as mere queries, which undermines customer trust. Concurrently, Finance Minister Nirmala Sitharaman advised banks to concentrate on core banking activities and improve lending practices. She set ambitious lending targets for banks, aiming for Rs 6.12 lakh crore for FY26 and Rs 7 lakh crore for FY27 specifically for micro, small, and medium enterprises (MSMEs). Sitharaman also called for affordable interest rates to alleviate the cost of borrowing for consumers.