Disney is facing significant public relations challenges following its decision to use arbitration in a legal dispute. The company's move to bypass the courts has drawn criticism, highlighting the PR risks and business implications associated with such strategies. Josh D'Amaro's public statement suggests there are deeper issues within Disney's legal strategy. The controversy intensified when it was revealed that a family was blocked from suing after a tragic accident due to a free trial sign-up. Reporter Maria Dinzeo has covered the full story. Experts caution that while arbitration can keep sensitive information private, it can also backfire, as seen in Disney's case.