Gate.io Exchange Faces System Bug in Futures Accounts During Emergency Upgrade on April 23, Pledges Full Compensation

Cryptocurrency exchange Gate.io experienced a system malfunction on April 23, 2025, which caused futures account balances for some users to disappear temporarily. Users reported that their contract accounts were cleared, and withdrawal functions were disrupted due to system busy signals. Gate.io later confirmed that the issue was related to a system upgrade and stated that the futures interface has been restored. The exchange pledged to fully compensate all users who incurred losses during the outage. Gate.io described the situation as an emergency system upgrade and reassured users about the safety of their funds.