Major technology companies including Google, Apple, and Meta have expressed concerns over the misuse of artificial intelligence (AI) by job candidates to deceive employers during interviews. Sundar Pichai, CEO of Google, highlighted instances where candidates used AI to manipulate interview outcomes. In response, firms such as Google and McKinsey are reintroducing in-person interviews to mitigate the impact of AI-generated falsehoods. Meanwhile, research involving 70,000 job applications demonstrated that AI-driven voice agents can outperform human recruiters in hiring customer service representatives. The study found that candidates interviewed by AI received 12% more job offers, had an 18% higher job start rate, and a 17% improvement in 30-day retention. Additionally, 78% of applicants preferred AI-led interviews when given a choice. Despite concerns about AI misuse, these findings suggest AI could play a beneficial role in recruitment processes.
MASSIVE claim in this research. 🤯 Recruiters are in trouble. In a large experiment with 70,000 applications, AI agents outperformed human recruiters in hiring customer service reps. AI voice agents interviewing job candidates matched human recruiters and even lifted offers, https://t.co/UOgibpXGtN
A natural field experiment with 70,000 job-seekers compared AI-led voice interviews to human recruiters. Applicants randomly assigned to the AI agent received 12 % more job offers, 18 % more job starts, and 17 % higher 30-day retention. When given a choice, 78 % picked the AI https://t.co/Ld5rCpU8bS
Applied AI: Is AI Better Than Humans at Interviewing People? Before AI takes your job, it might offer you one. Read more from @AaronpHolmes and @kevkubernetes 👇 https://t.co/Nw0Vt6uQKw