DoorDash has teamed up with OpenAI’s Operator, gaining access to aggregated data on how users interact with the AI-powered tool and the traffic it drives to their platform. DoorDash was initially concerned about fewer direct app visits impacting ad revenue. Despite this, https://t.co/Po8O6b32jc
Exclusive: OpenAI’s ‘Agents’ Pose Risks to DoorDash, Other Consumer Apps 🤖 OpenAI's AI "agents" like Operator pose a potential threat to consumer apps like DoorDash, as they could disintermediate human users. More on AI's impact on apps: https://t.co/9LRkLh7IjB #AIAgents
The "retail media" business, which involves merchants paying Amazon, Walmart, DoorDash and others to boost the visibility of their products, relies on shoppers coming to those sites to search in the first place. AI Agents from OpenAI and others could challenge that model. https://t.co/G4iMo9x0cu
OpenAI's AI agents, particularly the Operator, are raising concerns among consumer apps such as DoorDash regarding their potential to disrupt traditional retail media models. Retail media relies on merchants paying platforms like Amazon and Walmart to enhance product visibility, which is contingent on shopper traffic. However, the introduction of AI agents that can operate on behalf of users may reduce the need for human interaction, posing a financial challenge for businesses that depend on direct user engagement. In a recent meeting, DoorDash expressed worries about the implications of AI bots potentially overshadowing human users within their app. This sentiment reflects a broader anxiety among retailers about how AI could undermine their advertising strategies. Despite these concerns, DoorDash has partnered with OpenAI to utilize the Operator, which provides insights into user interactions with the AI tool and its impact on traffic to their platform.