Air Canada is pursuing legal action against a passenger whose luggage was lost. This development comes amid discussions by the Canadian Transportation Agency (CTA) regarding proposed changes to the Canada Transportation Act. The CTA's proposals include the option to fine airline passengers who publicly disclose details about their complaint resolutions. The intention behind this measure is to encourage confidentiality in the resolution process. Critics have likened the proposed fines to a culture of silence, drawing comparisons to the 'omerta' of organized crime. The CTA's discussions reflect ongoing concerns about airline service quality and consumer rights in Canada.