Amazon, known for its efficient delivery system, faces a growing challenge with scam returns, where customers fraudulently ship junk back to sellers, often with little to no penalty. This issue has sparked complaints from merchants who argue that Amazon's policies are too customer-centric, as reported by @sebasaherrera in the Wall Street Journal. The problem is significant, with about 13.7% of returns in 2023 being fraudulent, leading to approximately $101 billion in losses for retailers, according to the Wall Street Journal. This trend not only affects Amazon's operations but also has a considerable impact on small businesses, with many sellers expressing concerns over the financial and operational burdens caused by these scam returns.