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AI threatens to upend India's $250B outsourcing industry, as companies plan to automate BPO; HSBC says 80%+ of the S&P 500 outsource some operations to India (@meghamandavia / Wall Street Journal) https://t.co/OLAFY4L5mP https://t.co/yFC6ub5QVZ
“ChatGPT will, anyway, finish the BPOs.” https://t.co/mGr0i16eOz WSJ article is about Indian call centers in Bangalore. See this video for discussion of https://t.co/HzQNaiaiCr and Philippines customer support. https://t.co/vfvS6zDJXc
India built its $250 billion outsourcing industry on cheap Indian talent. AI is threatening that low cost advantage as US clients push for automation. Where does this leave 5.4 million workers? https://t.co/nMvuNQLGFT
Artificial intelligence is significantly impacting India's technology outsourcing industry, which is valued at $250 billion. The industry, which has thrived on the availability of inexpensive Indian talent, is facing challenges as AI threatens to automate many business process outsourcing (BPO) functions. This shift is driven by US clients' increasing demand for automation, potentially affecting the employment of 5.4 million workers in the sector. HSBC has noted that over 80% of the S&P 500 companies outsource some operations to India, highlighting the potential widespread impact of these changes. ChatGPT is cited as a factor that could finish BPOs, particularly in Bangalore.
