The Federal Communications Commission (FCC) has initiated a Notice of Inquiry to examine the use of data caps by internet service providers. This decision comes in response to numerous complaints from consumers regarding data caps on home internet services. The inquiry aims to assess the broadband industry's customer support practices, which have been criticized for being overly complex and reliant on automated systems. The FCC's investigation will explore how well the broadband, video distribution, and phone industries are addressing customer service issues, as many users have expressed frustration with the lack of effective support when encountering problems with their internet service providers.