Slack Adds AI Search, Meeting Transcripts and Jargon Explainer to Paid Plans

Slack, the workplace-messaging service owned by Salesforce, unveiled a broad package of artificial-intelligence upgrades aimed at reducing routine tasks and making company information easier to find. The new tools include an enterprise search chatbot that can query data across connected applications such as Salesforce, Microsoft Teams and Google Drive; automatic transcriptions and action-item summaries for Huddle audio and video calls; and AI-generated recaps of missed channel or thread conversations. To help employees navigate corporate lingo, Slack will soon introduce contextual explanations that decode acronyms and project names when users hover over a message. The company is also embedding a writing assistant in Canvas, its document-sharing space, to generate briefs or reformat notes. Most features are rolling out immediately to paid customers, with enterprise search available now on Business and Enterprise plans and other capabilities, including the jargon explainer and Canvas assistant, slated to arrive in the coming months. The release intensifies competition with Microsoft’s Copilot for Teams and Google’s Duet AI, as Salesforce positions Slack as a central hub for AI-driven productivity. Slack said customers have already used its AI summarisation tools to condense more than 600 million messages, saving an estimated 1.1 million hours of work.