Fidelity Outage on May 12 Disrupts Active Trader Pro and Mobile Apps; No Compensation for Missed Trades

Fidelity experienced a systemwide outage on Monday morning, May 12, 2025, coinciding with the U.S. stock market opening. The disruption affected multiple platforms, including Active Trader Pro, mobile apps, and online accounts, preventing many customers from accessing their accounts or executing trades. The issue occurred during a market rally, causing some investors to miss trading opportunities. Fidelity acknowledged the problem, stating they were working urgently to resolve it and apologized for the inconvenience. However, as of the latest reports, the company has not announced any plans to compensate customers for losses incurred due to missed trades.