Microsoft is actively developing an AI-powered chatbot for its Xbox platform, aimed at automating support tasks and enhancing the overall customer service experience. This initiative, reported by The Verge, is part of a broader effort to integrate artificial intelligence into the Xbox ecosystem. The chatbot, which is currently being tested internally, is designed to handle a variety of support tasks including processing game refunds, addressing issues with broken consoles and subscriptions, and providing answers to questions about error codes. Additionally, this chatbot features an animated, generative AI character, showcasing Microsoft's commitment to leveraging cutting-edge technology to improve user interactions.