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Pylon, a company specializing in B2B customer service platforms, has secured a $17 million investment in a Series A funding round led by Andreessen Horowitz (a16z). The platform, co-founded by Marty Kaupas, Advith Chellappa, and Robert Eng, aims to provide a comprehensive solution for customer-facing teams to manage customer issues effectively. The investment round also saw participation from General Catalyst, which highlighted Pylon's potential to modernize B2B customer support and help enterprises scale support across various channels. Pylon's innovative approach has impressed investors with its focus on customer needs and product development.
Excited to announce @a16z is leading @usepylon's Series A 🙌🎫🥳! @marty_kausas @advith_c @rengrenghello and team have built a slick product 🤌. It’s about time B2B companies had a purpose-built customer support platform! 👇 @JenniferHli @jeffreysilv and I share more https://t.co/xQF1NLWRhd
Today, we’re doubling down on @usepylon – they are modernizing B2B customer support with a purpose-built platform that helps enterprises like our portfolio company, @AppliedInt, scale support across channels. When we first met @marty_kausas, @advith_c, and @rengrenghello, their… https://t.co/G6OiAgfap3
We are excited to invest in @usepylon, whose founders @marty_kausas, @advith_c and Robert Eng have impressed our team with their sharp product instincts and customer obsession. Pylon provides a single view for customer-facing teams to see all their customer issues, regardless of… https://t.co/xbOHbkz7Xt
