Salesforce CEO Marc Benioff announced that artificial intelligence is now responsible for handling between 30% and 50% of the company's workload. This includes tasks across engineering, coding, customer service, and support functions. Benioff highlighted that their AI models achieve approximately 93% accuracy, despite a 7% error rate and occasional hallucinations, which he described as "pretty good." The company’s AI platform, Agent Force, aims to deploy a billion digital employees by the end of the year, reflecting Salesforce's aggressive adoption of AI to improve efficiency and shift human employees toward higher-value work. Benioff also suggested that current CEOs might be the last to manage fully human workforces as AI increasingly automates routine tasks. This development coincides with Salesforce having laid off over 1,000 employees in 2025 amid broader tech industry trends toward AI-driven cost-cutting and productivity enhancements. Benioff’s statements align with similar remarks from other tech leaders such as Microsoft CEO Satya Nadella and Google CEO Sundar Pichai, underscoring a growing industry focus on AI integration.
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As AI agents are projected to grow by over 300% by 2027, the workforce is set for a major shift. A new Salesforce report suggests this technology could boost productivity by 30%, but also significantly reshape how companies operate. While 61% of employees may stay in their https://t.co/9Cioz8twWX