Hertz has recently implemented artificial intelligence technology for vehicle inspections at its rental locations, including the Atlanta airport. Shortly after the launch, a customer was charged $440 after the AI detected a small scratch on a returned rental car, which the customer believed was in perfect condition. This incident has sparked consumer frustration as other car rental companies are also adopting AI systems to identify hard-to-see dings and scratches, leading to unexpected and sometimes disputed damage claims. The use of AI in vehicle inspections is part of a broader trend in the automotive rental and leasing industry, with companies like Penske Truck Leasing employing AI to analyze real-time telematics data to predict maintenance needs. However, the introduction of these technologies is raising concerns among renters about surprise charges during the summer rental season.