Starbucks is planning to deploy self-service ordering kiosks at busy airport locations across the United States to reduce long wait times for customers. This initiative targets on-the-go travelers and aims to improve efficiency at high-traffic venues. Concurrently, Starbucks is undergoing broader operational changes under CEO Brian Niccol, including closing or transforming 80 to 90 store locations. The company is also discontinuing certain ordering options as part of a strategic turnaround, while investing in staff training through its "Green Apron Service" program to enhance customer service interactions. Additionally, Starbucks has constructed a 4,624-square-foot office in California for CEO Niccol to reduce his commute to the Seattle headquarters. These moves reflect efforts to adapt the company’s service model and operational footprint amid ongoing challenges.
The move will close or transform 80 to 90 Starbucks locations. https://t.co/Y9xt08G9HK
Starbucks' problems may be too big to fix https://t.co/Qn7eFrKgQg
And another one, even more bluntly: "Big companies are getting smaller—and their CEOs want everyone to know it." "Being honest about cost and head count isn’t just allowed—it’s rewarded” by investors, Mukewa said. Companies are used to discussing cuts, even human ones, in https://t.co/fTFu1EpPWv