Kenya's Ministry of Health, led by Cabinet Secretary Aden Duale, has implemented a nationwide biometric registration system for patients accessing Social Health Authority (SHA) services, replacing the previous one-time password (OTP) verification method. This shift aims to reduce fraud, misuse of benefits, and paperwork, while improving patient care efficiency. The biometric system is now operational in all level 4, 5, and 6 health facilities across the country, with approvals also processed through the Practice 360 app. However, the rollout has encountered technical challenges, including fingerprint recognition failures, causing delays and confusion in public hospitals. Concurrently, the government has suspended 40 health facilities, including St. Johns Hospital in Nairobi, Nissi Medical Centre in Kisumu, and Toric Nursing Home in Homa Bay, for alleged fraud related to SHA claims. Additionally, licenses for 12 doctors implicated in fraudulent activities have been revoked, and their cases referred to the Directorate of Criminal Investigations (DCI) for further investigation. Despite these measures, the Social Health Insurance Fund (SHIF) has failed to settle claims totaling 3 billion Kenyan shillings over the past nine months, prompting private hospitals to demand cash payments upfront from civil servants seeking treatment. This development marks a significant challenge for the SHA system and civil servants relying on it for healthcare services.